In an effort to force users of its HTC Dream to do a software update that fixes a 911 call bug, Rogers has disconnected Internet from all its Android customers. Here’s the full text I just received on my phone:

Rogers/Fido Safety Message: URGENT Reminder 911 Calls HTC Dream software update: Mandatory software update is now available to help ensure 911 calls are completed from your phone. Please go immediately to rogers.com/dreamsoftwareupdate on your PC to download.

In order to help ensure 911 calls are completed internet access was temporarily disabled on your phone at 01/24/10 6:00AM EST. To reactivate internet service, please complete your software update immediately. Upon completion, internet access will be re enabled within 24 hours.

For users of Macintosh and Windows 7, please call 1- 888-764-3771(1-888-ROGERS1) for update instructions.

We apologize for the inconvenience but we prioritize customer safety above all.

The issue stems from a requirement that 911 services have access to GPS data, but it’s worsened by the fact that Rogers insists on using its own version of Google’s Android OS, with its own restrictions and application icons, rather than staying in step with a more broadly tested operating system.

Other carriers, such as T-Mobile, unlock handsets that are purchased outright, leaving the choice of operating system and upgrades to the user. Two weeks ago, for example, I bought a Nokia handset at a T-Mobile store for the full $50 price, and within 24 hours of asking, T-Mobile had sent me the unlock code. Canadian carriers don’t buy this; in fact, they claim that unlocking a phone constitutes copyright infringement.

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Steve Jobs personally hates me. Specifically, he goes out of his way to spite me by doing things like writing the tethering code on the iPhone. Seriously. Look it up on Wikipedia. What Steve Jobs (nor anyone that added 3G to a netbook) thought about was how these changes impact the wild and exciting world of NAC.

Take a peek at http://tek-tips.nethawk.net/blog/steve-jobs-hates-me where yours truly took a stab at guest blogging to prove this point.

Maribel Lopez thinks mobility is like the start of A Tale of Two Cities: The best of times, in that never before have so many people been online and using digital services; and the worst of times, in that carriers don’t know what to do as their landline revenues plummet.

As Maribel and I discussed the slides leading up to her presentation today, I remembered James Bond’s watch in The Spy Who Loved Me. It had a printer in it that spooled out a ribbon of text. This struck me as fascinating: The writers couldn’t have Bond carry a personal communicator, because that would be unrealistic to the 1970s audience. As a result, his cigarette case is a microfilm reader, and his shoebrush is a listening device.

More recent Bond films promise a grittier, meaner Bond, stripped of gadgetry (and, given that it’s Daniel Craig, often of shirt.) Truth be told, Bond has just as much technology. It’s simply wrapped up in his car, his computer, and his phone. What was once inconceivable is now commonplace. And Maribel did a great job of laying that out. Dick Tracy doesn’t need a watch, and Maxwell Smart doesn’t need a shoe phone. Mobility has made all of us secret agents.

Mobile by the numbers

How common is this technology? Look at the numbers. China Mobile adds 6.3 subscribers a month. India added 13 million in one month. Nokia sells over a million handsets a day. And there were 4 billion mobile subscribers in the world.
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