Have you ever found yourself using your computer and thinking “No! That’s not what I meant. Isn’t it obvious what I’m trying to do?”

Today you can use your computer for an ever-increasing number of activities – planning a holiday, reading the news, creating music, chatting, shopping, budgeting or just satisfying an idle curiosity.

But there is a problem; your computer is fundamentally stupid. You have to tell it exactly what you want. Often you have to enter information many times in different ways. The computer has no understanding of you as an individual, so it must ask for your address and billing information for every online purchase. It has no understanding of the context of your request, so it can’t know when you type “Java” into a search engine whether you are at that moment interested in the programming language, the island, or the coffee.

The only way for computers to get smarter at this is for them to learn more about you. Fortunately, a number of companies are now building software that shows that if you allow your computer to watch and learn from you, it can become far more helpful.

Social agents

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In an effort to force users of its HTC Dream to do a software update that fixes a 911 call bug, Rogers has disconnected Internet from all its Android customers. Here’s the full text I just received on my phone:

Rogers/Fido Safety Message: URGENT Reminder 911 Calls HTC Dream software update: Mandatory software update is now available to help ensure 911 calls are completed from your phone. Please go immediately to rogers.com/dreamsoftwareupdate on your PC to download.

In order to help ensure 911 calls are completed internet access was temporarily disabled on your phone at 01/24/10 6:00AM EST. To reactivate internet service, please complete your software update immediately. Upon completion, internet access will be re enabled within 24 hours.

For users of Macintosh and Windows 7, please call 1- 888-764-3771(1-888-ROGERS1) for update instructions.

We apologize for the inconvenience but we prioritize customer safety above all.

The issue stems from a requirement that 911 services have access to GPS data, but it’s worsened by the fact that Rogers insists on using its own version of Google’s Android OS, with its own restrictions and application icons, rather than staying in step with a more broadly tested operating system.

Other carriers, such as T-Mobile, unlock handsets that are purchased outright, leaving the choice of operating system and upgrades to the user. Two weeks ago, for example, I bought a Nokia handset at a T-Mobile store for the full $50 price, and within 24 hours of asking, T-Mobile had sent me the unlock code. Canadian carriers don’t buy this; in fact, they claim that unlocking a phone constitutes copyright infringement.

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Backchannels are all the rage at tech events these days, connecting presenter and audience like never before. They allow audiences to get more value from a presentation by communicating with each other about it. And the audience can feed back to the presenter, which helps him stay on track and know that he is being understood.

But there’s a point where a backchannel goes beyond adding interactivity to an event and begins to undermine the event itself. In November, I witnessed this at the launch of UXMTL, a community for user experience design in Montreal.

Twitter has made setting up backchannels trivially easy — with or without the consent of conference organizers — since anyone can start a Twitter backchannel simply by using a hashtag. Unlike Google Moderator or Backnoise, no specialized software is needed. At UXMTL, the event organisers simply announced that audience members should use the hashtag #uxmtl on Twitter, and all tweets for that tag were displayed on a large screen behind the panelists, using Twitterfall. For me, this completely changed my experience of the event, both as an audience member and a backchannel contributor.

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This week, many people have been given beta access to Twitter’s new Retweet feature. Unfortunately, rather than seizing the opportunity to pave the cowpaths by building a feature that reflects the way users are currently retweeting each other, Twitter have launched something which behaves quite differently.

You have to change your retweet behavior to use the new feature. This has angered many users, myself included, so I’d like to explain how I think the new feature should have been designed. To start with I’ll look at where retweeting came from, I’ll then explain some of the problems with the way it works currently, how Twitter are trying to address these problems with the new feature, and finally how I think the problems could be better addressed.

Why do we need a retweet feature anyway?

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In my office, I know what everyone else is doing, without them telling me. I’m not spying on them; it’s a side effect of our shared hard drive. Whenever my co-workers create or update a file, I get notified. What’s more, I can then click the message and view the file, which is already saved on my laptop.

We use Dropbox, a clever product that effortlessly synchronizes and backs up our files. We’ve discovered it does a lot more than this though; it gives us an ambient awareness of each other’s work, and it makes us more effective because we no longer have to think about versions, file locations or lost data.

Ambient awareness

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Today, social networking was attacked. The two biggest networks, Twitter and Facebook, have been subjected to denial of service attacks, causing difficulty for millions of people around the world. Other sites including FriendFeed, LiveJournal, Posterous and su.pr have also experienced outages or slow response times. Social networking services have failed before, but never all at once.

While the precise causes have yet to be established, it’s clear is that today’s events have had a measurable effect on people across the globe, and the loss of multiple social networks at the same time has highlighted some serious issues and limitations

Disconnect, reconnect

One of the first things that happened is that people flooded to other mediums such as e-mail or instant messaging to discuss what was happening. [Read more]

I’ve read a few books this summer that look at non-traditional economies. Chris Anderson’s Free deals with “the future of a radical price”; Tara Hunt’s The Whuffie Factor looks at the currency of reputation; and Clay Shirky’s Here Comes Everybody talks about the power of self-organizing systems.

Chris and Tara’s books, at their core, deal with a single concept: that a connected society has three distinct economies — money, reputation, and attention — and that businesses depend on their ability to move value between the economies. And Clay’s book shows us that these economies can emerge by themselves without formal organization.

None of these economies are new. It’s just that in an online world, we have more ways of tracking them and understanding their exchange rates. Many of today’s most interesting companies are focused on exchanging value between the three economies, giving rise to many new business opportunities and forcing us to think with a “triple bottom line” mentality.

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Apple’s increasingly restricting what consumers can do with their devices. Now those policies put the company in a battle for openness against the likes of Google.

It’s a competitive dilemma that comes from being in both the platform and the content business. And it’s one Apple should have handled better, because it’s the same mistake another company made that let Apple dominate the portable music market: Sony.

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What do you get when combine the traditional conference panel with Rockband and some hors d’œuvre?

You get some really great conversations.

Last night I attended a panel about social CRM, sponsored by Radian6 and moderated by Chris Brogan.   The panel was a conventional question and answer format with Chris Brogan roaming the audience and twitter for questions (you can follow some of the conversation by searching for #soccrm). What was a bit unconventional about the night was the power of the personalities on stage and the debate it inspired, online and off.

The major theme of the night was that it wasn’t about customer management anymore but engagement.  What was need they said wasn’t “Sales 2.0″ but “Helpful 1.0″.  Stories were shared about compelling human relationships between brands and people.

The panel also talked about how the term CRM was outdated but convenient.  Different names and acronyms were thrown around to better described the work that was being done with social media but in the end they pointed out that it was the work not the name that mattered.

The discussion recognized that with social media it was the customers that were managing the relationships now, not the other way around.  Paul Greenberg pointed out  that “Traditional CRM people are not realizing that the customer is in control now.”

The panel inspired a lot of side discussion and the real value of the night was meeting a ton of really smart people and having some good conversation (and wine).  I had great time and hope to see more interesting panel sessions like this in the future.

Chris Anderson was first a physicist, then an editor for the Economist. Now he’s the editor of Wired. He also has some interesting hobbies, including a startup based around open source airborne drones. In other words, he’s uniquely qualified to talk about how “free” is transforming the software industry.

Opening up day 2 of the SIIA Software Summit, he presented some exerpts from the forthcoming book Free: The Future of a Radical Price (quite a lot of which is outlined in a series of Wired stories.) Chris was kind enough to give me an uncorrected proof a few weeks ago, and having read that, it’s clear this will be a juggernaut of a book. Free is a disruptive idea resulting from an economy where many of our marginal costs are falling to zero.

There are few places it disrupts more than the software industry, and Chris didn’t mince words with a roomful of industry executives: “The three technologies you guys depend on are becoming too cheap to meter.”

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